AuditSoft periodically has to communicate with servers in order to perform functions like:
Checking your existing license,
to process a credit card payment when you Get a license,
to backup your date to the AuditSoft Cloud Backup, and
to manage Attaching and Linking Files
If access to these servers is blocked for whatever reason the system cannot function as designed. The following are common reasons for error messages related to connectivity:
Do you have a high quality working internet connection
AuditSoft was built to function in an offline environment, but the functions listed above require an internet connection. If you are in a remote location or have poor/intermittent internet access it could result in connection errors
Are you on a personal/home network?
Your anti-virus software may be blocking access to the required sites. You could try to temporarily disable your anti-virus software while accessing the licensing/registration page.
For more information, you can also click this link here: Anti-Virus and Blocking of Install
Are you on a corporate network?
If you are on a corporate network, your IT department may be blocking access to some sites and you may need to request the "Allowlist / Acceptlist" of the sites below.
Add AuditSoft domains to your Allowlist / Acceptlist
To ensure that the AuditSoft application functions correctly the following domains have to be accessible by the application at all time:
AuditSoft.co
This is the application home page required for updates, communications and installation
AuditSoft.org
Required for license management and registration.
Note: Without access to this domain the application is not usable.
auditsoft-client-attachment.s3.ca-central-1.amazonaws.com
s3.ca-central-1.amazonaws.com
Amazon Web Services: Storage of attachments and backups.
freshdesk.com
This is the online customer support and ticketing system that is accessed from within the AuditSoft application.
myAbsorb.com
This is the eLearning platform for providing online training on AuditSoft
Stripe.com
Is a 3rd party credit card processor that is utilized during the licensing process.
Note: Without access to this domain the application is not usable.
Certificate chain errors
AuditSoft ensures that you have a secure connection to the license server, backup server, and credit card processor. Some corporate networks modify the connection, which prevents the application from ensuring security. When this happens, the issue is noted in the Technical Information displayed in gray below the red error message. Typical messages that indicate this problem are:
"Self signed certificate in certificate chain" or
"Unable to get local issuer certificate"
In these cases, as well as whitelisting the domains above, it is necessary to prevent the network from modifying connections made to these domains.