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What to do if sign up, log in or purchase do not work

R
Written by Radha Saikia
Updated over 9 months ago

If you are unable to:

  • create an account,

  • log in to the application or

  • purchase a license

it could be because web services needed by the application have been blocked on your computer or network. and you may get a message stating"

"Unable to create account. Please check that you are connected to the internet and able to access https://..."

To resolve this issue please see the article: Unable to Upload / Access Server

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